Free shipping across the UAE on orders above AED 499
Easy returns and exchanges
7 night money back guarantee
 Shipping Policy

At Alostoura Lighting, we strive to make shipping quick, affordable, and reliable — no matter where you are in the UAE.

Free Delivery
• Orders above AED 500 qualify for free delivery anywhere in the UAE.
• Orders below AED 500 will include a small AED 25 delivery fee.

Delivery Timeframe

We aim to deliver every order quickly and safely:
• Dubai & Sharjah: 1–3 working days
• Abu Dhabi & Ajman: 2–4 working days
• International: 5–10working days

Our logistics partners ensure secure packaging to prevent any damage during transit.

Order Processing

All orders placed before 3:00 PM are processed the same day.
Orders received after that time are processed on the next working day.

Once shipped, you’ll receive a tracking link via email and SMS.

International Shipping

You can contact customer service.

Failed Delivery Attempts

If the delivery team cannot reach you after two attempts, your package will be returned to our warehouse. You can contact customer service to reschedule delivery.
Returns & Refunds

We understand that sometimes you may change your mind or receive an item that isn’t what you expected. That’s why Alostoura Lighting offers a fair and straightforward returns policy.

Return Period

You can return unused products within 7 days of receiving them.

Eligibility Criteria

To qualify for a return:
• The product must be unused, uninstalled, and in original packaging
• All tags, manuals, and accessories must be intact
• Proof of purchase (invoice or order number) must be provided

Non-returnable items:
• Custom-made or special-order products
• Clearance or discounted items
• Products damaged due to misuse or installation error

Return Process
1. Contact our support team via email or WhatsApp.
2. Share your order number and reason for return.
3. Our team will arrange collection or guide you to return the item to our facility.
4. Once inspected and approved, your refund or store credit will be processed.

Refund Method

Refunds are issued to the same payment method used during purchase.
Please allow 5–7 business days for the refund to appear, depending on your bank.

Damaged or Incorrect Items

If your product arrives damaged or not as described, contact us within 24 hours of delivery.
We’ll arrange a replacement or refund at no cost to you.

Your satisfaction is our top priority.
Terms & Conditions

These Terms & Conditions govern your use of www.alostouralighting.com and all services provided under Alostoura Lighting, registered and operating in Dubai, United Arab Emirates.

By using our website or placing an order, you agree to abide by these terms.

1 General Information
• The website is owned and managed by Alostoura Lighting, a Dubai-based business operating under Sama Alostoura Building Contracting LLC group.
• All prices, products, and policies are subject to change without prior notice.
• We reserve the right to modify, suspend, or discontinue any service at our discretion.

2 Product Information and Availability

We make every effort to display products accurately. However, minor variations in color, finish, or design may occur due to digital photography and screen settings.
All items are subject to availability — if a product goes out of stock after your order, we’ll notify you immediately and offer a replacement or refund.

3 Pricing and Payment
• All prices are listed in AED (United Arab Emirates Dirham) and include VAT where applicable.
• We accept major credit/debit cards and other secure payment methods provided on checkout.
• Full payment must be made before order confirmation unless otherwise agreed.

Any fraudulent or suspicious transactions will be reported to authorities under UAE Cybercrime Law.

4 Order Confirmation

You’ll receive an email confirmation after placing an order.
Orders may be canceled or delayed if incorrect contact details are provided or if payment verification fails.

5 Delivery

We offer delivery across the UAE through trusted logistics partners.
Delivery times vary by location (1–5 business days typically).

Delays caused by force majeure (weather, strikes, government restrictions) are beyond our control.

6 Installation Services

Installation services may be requested separately and are subject to scheduling and availability.
All electrical work is carried out by trained professionals under UAE safety standards.

7 Returns and Refunds

Our Returns & Refund Policy (available on our Support page) explains the full process.
Items returned without proper authorization or outside the allowed timeframe may not be accepted.

8 Warranty

All lighting products carry a standard manufacturer warranty unless otherwise stated.
The warranty covers manufacturing defects only, not damages from improper installation or misuse.

9 Limitation of Liability

Alostoura Lighting is not liable for indirect, incidental, or consequential damages arising from product use, installation, or delay in service.
Our liability is limited strictly to the product’s purchase value.

10 Governing Law

All transactions, disputes, and policies are governed under the laws of the United Arab Emirates, applicable within the jurisdiction of Dubai Courts.

11 Contact Information

For any legal or service inquiries, contact:
📧 info@samabuild.com
📞 +971555580263
📍 Dubai, UAE